As a retailer you are responsible for managing the return of goods by the customer. Customers who contact Skobi will be redirected to their original place of purchase.
If you believe a product is faulty within an acceptable purchase period, you should contact us (info@skobishoes.com.au) with the following information:
- Skobi Invoice number (Invoice # from which your SKU was purchased)
- Customer's date of purchase
- SKU, size and colour
- Description of fault
- Two clear images of the suspected fault
We will be in touch with an outcome only if the above information has been provided in full.
On most occaisions we will not ask for the shoes to be sent back - however, your credit will not be applied until we see photo evidence of both shoes destroyed.
|