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Delivery and Returns

Freight and deliveries

  • Our Rule: Order by 12pm and we try our best to get it on a truck by 2pm.
  • Freight Charges: We charge a flat rate of $25 for every order - regardless of volume. 
  • Australia: We use a combination of both road and air freight to ensure your order arrives quickly, safely and economically. Delivery times will be dependant on your order volume, however stock should arrive within 7 business days. 
  • New Zealand: We use Aramex (formerly Fastway Couriers) premium international service. Please allow up to 7 business days for delivery - unfortunately, we cannot control customs processing times.
  • Despatch Notification: We will notify you by email when your order has been despatched. All relevant shipping information will be provided in this email. 
 
 

 

 

Returns

As a retailer you are responsible for managing the return of goods by the customer. Customers who contact Skobi will be redirected to their original place of purchase.

If you believe a product is faulty within an acceptable purchase period, you should contact us (info@skobishoes.com.au) with the following information:

  • Skobi Invoice number (Invoice # from which your SKU was purchased)
  • Customer's date of purchase
  • SKU, size and colour
  • Description of fault
  • Two clear images of the suspected fault

We will be in touch with an outcome only if the above information has been provided in full.

On most occaisions we will not ask for the shoes to be sent back - however, your credit will not be applied until we see photo evidence of both shoes destroyed.

 

 

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